Returns, Refunds & Exchanges

Returns/Exchanges

Our Guarantee to You

At The Furniture Specialist, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Non-Furniture Return/Exchange Policy

We will accept returns and exchanges of non-furniture items if:

  • Non-furniture items are returned within 30 days of customer receipt.
  • A valid proof of purchase is provided (see below).
  • Non-furniture items are returned in good condition—unused and unwashed.

If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item.

We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.

Items must be returned where the purchase originated or by mail (if the item was ordered online or by phone and received by mail). Purchases made outside the U.S. may only be returned to the purchase location.

Proof of Purchase for Eligible Items

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:

  • Original Paper Receipt
  • Gift Receipt
  • eReceipt
  • Original Packing Slip
  • Gift Packing Slip
  • Order Number

We can also verify proof of purchase by looking up your original receipt using your major credit card used at the time of purchase, or the email address used to receive an eReceipt.

Credits and Refunds

We will issue an appropriate credit or refund in one of the following ways:

  • With an Original Paper Receipt, eReceipt, Original Packing Slip or Order Number, or major credit card used at the time of purchase, the item’s purchase price will be refunded in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
  • With a Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded via in store credit.

Please note: In store credit not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.

To Return Items to our Store

To return or exchange eligible non-furniture items at our store, please bring the items and proof of purchase within 30 days to our store where the purchase originated.

Store location:

1987 Stillwater Ave. East

St.Paul, MN  55119

See the “Non-Furniture Return/Exchange Policy” above for details on items that are eligible for return or exchange and valid forms of proof of purchase.

To Return Items by Mail

To return an item by mail, follow the instructions on the Packing Slip enclosed with your order, insure the package, and mail it to The Furniture Specialist address on your Packing Slip. If you do not have the Packing Slip or have misplaced it, please call us at 651-771-5707. Without proof of purchase, we are unable to accept any items for return or exchange.

Furniture and Fabric Return/Exchange Policy

At The Furniture Specialist, we take great pride in the quality and craftsmanship of our furniture and fabrics. Attention to detail in design, materials and construction is always at the forefront. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below.

How to Contact Us for a Furniture or Rug Return/Exchange

For orders placed online, please call us at 651-771-5707. For orders placed through our store, please contact us directly or by phone.

Custom Furniture and Custom Fabrics

These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges.

Once you place your Custom order, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative.

For Custom orders canceled within 72 hours, an appropriate exchange, credit or refund will be issued, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).

If a Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.

Store Floor Samples

All store floor samples are sold “as is.” Payment is required in full at the time of purchase.

All store floor samples are final sale and cannot be canceled, returned, exchanged or repaired.

Cut Yardage

Payment is required at the time of purchase.

All cut-yardage orders are final sale and cannot be canceled, returned or exchanged.

Nonrefundable Fees

Shipping and handling charges are nonrefundable.

Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.

Delivery Accessibility

The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements. Outside access to the delivery area must be clear, and the inside area where the furniture will be placed must be accessible for placement of furniture.

To Return Basic Freight Items

To return Basic Freight items, please call us at 651-771-5707 or, for orders placed through our store, please contact us within 7 days of delivery; returns will only be accepted if the return is completed within 30 days of delivery.

All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame.

Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail). For your convenience, we will accept the following as proof of your purchase:

  • Original Paper Receipt
  • Gift Receipt
  • eReceipt
  • Original Packing Slip
  • Gift Packing Slip
  • Order Number

Orders eligible for cancellation will be refunded in the Original Form of Tender.